Consumer Rights Act Training in Swindon
Know your obligations to customers under the Consumer Rights Act 2015 so goods, services and digital content meet the standards the law requires and disputes are handled fairly.
About this course
Our Consumer Rights Act course gives your team the confidence and competence to respond when it matters. Delivered by experienced, friendly tutors, it blends practical, hands-on practice with clear guidance — so learners leave genuinely ready, not just certified. Training runs at your own premises anywhere across Swindon and Wiltshire, or at our dedicated training suite on Welton Road.
Who is it for?
Retail, hospitality and sales staff, customer service teams and managers in any business selling goods, services or digital content to consumers.
What the course covers
- Overview of the Consumer Rights Act 2015
- Goods that must be of satisfactory quality and fit for purpose
- Standards for services and digital content
- The short-term right to reject and repair or replacement
- Refunds, price reductions and the tiered remedies system
- Unfair contract terms and misleading practices
- Handling complaints and customer disputes lawfully
What you’ll walk away with
- Confidence to apply consumer rights correctly at point of sale
- Ability to resolve returns and complaints within the law
- Certificate on completion demonstrating compliance knowledge
Delivery & group options
We run this course for whole teams, small groups and individuals. On-site delivery is ideal if you have several people to train — it’s cost-effective and works around your shifts. Prefer a smaller setting? Join a scheduled course at our Swindon centre. Every booking includes course materials and certification, with digital certificates issued promptly.
Rated 4.9/5 by our learners
Real reviews from people we’ve trained, on Google.
“Standard of training was top notch. Tom was very professional and his technique was a good tool to have.”
“Excellent facilities, air con, lunch and two very excellent instructors. Thanks Jason & Thomas.”
“Amazing and very supportive when I did my first aid at work course. Huge thank you to the team.”
Consumer Rights Act FAQs
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Book Consumer Rights Act today
Get friendly, expert training for your team — on-site across Swindon and Wiltshire or at our centre. Request your no-obligation quote now.